The Long-Distance Journey of a Fast-Food Order - New York Times: "Would you like your Coke and orange juice medium or large?' Ms. Vargas said into her headset to an unseen woman who was ordering breakfast from a drive-through line. She did not neglect the small details —'You Must Ask for Condiments,' a sign next to her computer terminal instructs — and wished the woman a wonderful day.
What made the $12.08 transaction remarkable was that the customer was not just outside Ms. Vargas's workplace here on California's central coast. She was at a McDonald's in Honolulu. And within a two-minute span Ms. Vargas had also taken orders from drive-through windows in Gulfport, Miss., and Gillette, Wyo. "
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